The Project’s citizen engagement process has several components. At the community level, stakeholder consultations with parents, ECD teachers and the government staff responsible for ECD service provisions will be carried out. These community consultations will be conducted through workshops aimed at identifying ECD implementing challenges, obtaining stakeholder participation, and creating a sense of ownership for project supported activities.

At the project management level, an independent social audit will be conducted by engaging a NGO or neutral agency such as a University. The results of the social audit will provide feedback to the project steering committee for decision making.

At the national level, all stakeholders, including parents, teachers and community members will have the opportunity to make complaints, if any, related to the Project through a Grievance Redress Service of the Bank.